H.O.A.P. Skincare Terms and Conditions

Welcome to H.O.A.P. Skincare (also referred to as we, us, our within these terms and conditions), we have put together these terms and conditions to ensure your interaction with us is always a positive experience. Please take some time to review these terms and conditions that govern ours and your responsibilities when dealing with H.O.A.P. Skincare. If you are unable to find the information you are looking for it may be within our FAQs or privacy policy.

If there is any uncertainty with the terms and conditions above, please contact H.O.A.P. Skincare (info@hoapskincare.com.au) before the completion of any purchase.

H.O.A.P. Skincare is operated under the jurisdiction of the Commonwealth of Australia and where applicable the state of Victoria. As such, the use of this website means that you understand and agree that any legal action will only be commenced in these forums.

H.O.A.P. Skincare holds the right to change the Terms and Conditions from time to time without notice. The relevant and binding Terms and Conditions for each order are at the time that each individual order or transaction occurs.

All content on this website, including text, icons, graphics, etc are the property of H.O.A.P. Skincare or its suppliers and are protected by Australian and International Copyright law. No part or portion of this website may be copied, sold or used in any manner for any commercial purpose without written consent from H.O.A.P. Skincare.

For full details of our shipping policies please refer to our FAQ page. H.O.A.P. Skincare holds no responsibility for additional customs charges or for importation or other restrictions that vary from country to country. The purchaser remains responsible for all charges and fees incurred.

H.O.A.P. Skincare operates this website as an online store for the sale and purchase of retail goods.

The website may contain information from a number of suppliers of skin care products. The website provides you with the opportunity to purchase goods or services provided by suppliers to H.O.A.P. Skincare in good faith for sale on the website.

H.O.A.P. Skincare is not an agent for the product suppliers. We are not an agent for any third party suppliers of any goods or services that are advertised on the website.

Information contained on the website about goods and services offered by a supplier is provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on this website and you should be aware that such information may be inaccurate, incomplete, out of date and may change at any time.

All orders (including payments) are considered as an offer of purchase only until the order is shipped. We reserve the right to refuse acceptance of the offer to purchase and refund the full payment without penalty.

All goods remain the property of H.O.A.P. Skincare until full payment is received, all payments must be made online via PayPal.

All prices listed are inclusive of any Australian Goods and Services Tax, if applicable.

All prices and values mentioned on this website are in Australian Dollars (AUD), unless otherwise specified in your nominated currency.

Any prize, reward or give away value is represented in AUD, unless otherwise specified.

From time to time you may be asked to review or offer to review this website/service or the products that are on offer. If you choose to do this you are granting us permission to use, reproduce, modify and publish them in a royalty free and irrevocable manner granting us the right to use your first name and Country of Residence. Any views and/or opinions of any posted reviews remain the sole product of their creator and do not represent the views or opinions of H.O.A.P. Skincare, its owners, shareholders, employees or others.

Goods are provided on behalf of the manufacturer and as such you agree to utilise them in accordance with the recommendations of the manufacturer, failure to do so means, that you assume full responsibility for any loss or damage arising from the product’s misuse.

Advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. Whilst we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use.

Please refer to the full Privacy Policy provided on the H.O.A.P. Skincare website.

By using the H.O.A.P. Skincare website you agree to the utilisation of cookies and other technologies that assist us in tracking data about visits to the website, including information about, time and date, pages visited, duration, frequency of visits and domain or country of origin. This information cannot be utilised to identify you personally or to link you to information that can identify you personally. The information is utilised to ensure each experience interacting with us is positive.

H.O.A.P. Skincare continually monitors the website to maintain accurate and current information, regarding but not limited to, products, pricing and services where possible. We reserve the right to correct errors, inaccuracies, omissions and update information at any time without notice including after you have submitted an order and/or made payment.

H.O.A.P. Skincare takes all reasonable steps to protect your personal information, please refer to the full Privacy Policy for details.

You are responsible for the security and confidentiality of any passwords or personal account information required to effectively interact with this website. You are also responsible for all business and/or interactions undertaken utilising your personal passwords and account information.

If you become aware that your information is being utilised outside of these terms and conditions or outside of your control please report it to H.O.A.P. Skincare via our contact page immediately. Any misuse that results in damages or loss is solely your responsibility

We reserve the right to email our customers with details of any promotions we have from time to time. Customers are added to our mailing list after they make their first purchase, or by directly subscribing to our mailing.

Upon receiving an email for such promotions you will be given the opportunity to unsubscribe from our mailing list.

If you are not satisfied with the goods purchased on the website, you may request for a refund or exchange, conditions apply, for further detail please refer to our FAQ page.

Standard postage fees may apply if we agree to refund or exchange an item.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

We accept no responsibility for returns that are sent by non-traceable postage methods and/or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund.

If you need to return an item, please contact us for a returns form.

Prior to entering into any competition that may be offered by H.O.A.P. Skincare from time to time, you must read the relevant published terms and conditions for each individual competition prior to entering. By entering any competition, you agree to any terms and conditions as set out for each competition.

We are unable to guarantee that any data transmission via the internet is totally secure. We take every precaution to protect information, however we do not warrant and cannot ensure the security of any information you transmit to us. All transmissions to this website are at your own risk. Once your transmission is received we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the Site, please contact us immediately by email.

In all dealings on the internet you assume full responsibility for any risk of virus infection and any resulting damage or loss as a result of that infection and, to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults. We are unable to guarantee that this site is free from viruses, fault or other conditions which could damage or interfere with your computer system and we do not warrant that your access to this Site will be uninterrupted, error free or that any defects will be corrected.

Information on this website and any associated website including but not limited to a link from this website (“linked site”), is given for general information purposes only. It should not be relied on as a substitute for legal, health, beauty or any other expert advice and must not be relied on as a basis for any decision you make concerning any featured products. Individual enquiries must be made separately to verify the information given on this website and any linked site. H.O.A.P. Skincare accepts no liability arising from the information on this site, or any linked site, being incorrect. Images contained on this website and any linked site are indicative only and must not be relied on for any reason. Unless H.O.A.P. Skincare has agreed in writing, H.O.A.P. Skincare prohibits any activity which uses intellectual property owned by or licensed to H.O.A.P. Skincare or which may involve H.O.A.P. Skincare in any liability. The information is subject to change at any time without notice and to the extent permitted by law, is provided “as is” without representation, or warranty of any kind, as to the accuracy, completeness or suitability for a particular purpose.